Benefits Administration Outsourcing Services - Call Center

If all of your employees had a single point of contact for quick, effective answers to their benefit plan and eligibility questions, consider the possibilities. Your employees would have help resolving problems pertaining to their benefit programs.

They would be informed and more focused, productive employees. And, you would be able to concentrate on more important aspects of your job - such as helping employees achieve both personal and professional goals.

Download Brochure

Centralized Solution

By providing a centralized solution for benefits support services, the Benefits Call Center becomes a seamless extension of your Human Resources department by delivering:

• An affordable way for companies to provide consistent daily employee call center support.


• A dedicated toll-free telephone number for your employees to call for all benefit questions.


• Benefit plan and eligibility issues addressed by experienced HR professionals dedicated to addressing these questions.


• A partner who can be an advocate on behalf of employees with claim-related problems.


• The time and credibility to focus on more strategic issues, while your employees are supported day to day.

Experienced ADP Employease benefit specialists

Dedicated and experienced HR professionals ensure that all benefit plan and eligibility issues are consistently addressed quickly and expertly. They manage:

• Eligibility - provide the employee or dependent with information on plan availability.


• Coverage - give the employee or dependent information on what the plan covers.


• Rates - provide the employee or dependent with the cost of coverage.


• Enrollment - identify in which plan(s) the employee or dependent is enrolled.


• Claims - provide information on who to call and how to resolve a claim problem.

Benefits Call Center services

• Dedicated toll-free telephone number for access by employees and HR staff. Customer is responsible for monthly telecommunication charges.


• Bi-lingual support for both English and Spanish speaking employees.


• Multi-lingual support to employees for over 150 languages provided through a relationship with Language Line Services. Customer is responsible for monthly per call charges.


• Documentation of issues and inquiries in our Customer Relationship Management System, or in Employee Notes within the ADP Employease Network.


• Auto attendant capabilities to support automatic call routing or bridging to third parties (e.g., insurance providers) or referrals by Contact Center staff.


• Automatic call back capabilities to employees who select this option.


• Employee advocate/escalation point with insurance providers for eligibility, generation of ID cards, enrollment and claim status issues.